Returns & Refunds Policy
Obute Studios | DanielObute.com
Last updated: 8 October 2026
1. Our Products
Every Obute Studios product is created on demand, featuring artwork by Daniel Obute.
Because our merchandise is produced specifically after an order is placed, we encourage customers to review product descriptions, sizing guides and delivery information carefully before purchasing.
We want you to be happy with your purchase and will help resolve any problems with your order.
2. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, misprinted or you receive an incorrect item, please contact us within 30 days of receiving your order.
Email hello@danielobute.com with:
Your order number.
A brief description of the problem.
Clear photographs showing the issue.
We will review your request and arrange a replacement, refund or other appropriate remedy.
You will not be charged additional shipping fees for replacements required because of a confirmed production or fulfilment error.
Your statutory consumer rights remain unaffected.
3. Changes of Mind & Incorrect Sizing
As our merchandise is made to order, we generally do not offer voluntary returns or exchanges for changes of mind, incorrect sizing or colour preferences.
Please review the sizing information provided on each product page before ordering.
This does not affect any cancellation or return rights available under applicable consumer protection laws.
Where such rights apply, we will honour them.
4. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at hello@danielobute.com.
Because production may begin shortly after an order is placed, we cannot guarantee that an order can be cancelled once manufacturing has started.
This does not limit any cancellation rights provided by applicable law.
5. Lost or Missing Orders
If your order has not arrived by its estimated delivery date, please contact us.
For orders believed to be lost in transit, we recommend contacting us within 30 days of the estimated delivery date so we can investigate the shipment promptly.
Where an order is confirmed lost, we will arrange an appropriate replacement or refund.
6. Returns Procedure
Please contact us before returning any merchandise.
As our products are manufactured and shipped through third-party fulfilment facilities, we do not operate a general returns warehouse.
If a return is necessary, we will provide the appropriate instructions and return destination.
Please do not send products to an address printed on the original shipping label without contacting us first.
Where a return is required because of our error, we will cover reasonable return shipping costs.
For other returns, applicable shipping costs and procedures will be explained in accordance with consumer protection laws.
7. Refund Processing
Approved refunds will be issued to the original payment method wherever possible.
Once processed, refunds may take several business days to appear, depending on your payment provider.
Where applicable law requires a particular refund deadline, we will comply with that deadline.
8. International Orders
Obute Studios serves customers internationally.
Consumer rights, cancellation periods and return requirements may vary depending on your country of residence.
Nothing in this policy excludes or restricts rights that cannot legally be waived under applicable consumer protection laws.
9. Contact
For returns, refunds, replacements or order enquiries:
Obute Studios
Website: danielobute.com
Email: hello@danielobute.com